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Frequently Asked Questions

National-Elements website

What is is an online marketplace that offers a diverse range of digital, creative content featuring cultural elements, national symbols, natural resources, and geographical elements from around the world. Our content includes videos, photos, images, 3D models, and audio files.

Best wishes,
Alexander Kuiava
Founder & Content Producer


Content Questions

What types of digital content do you offer?

We provide a variety of high-quality, royalty-free digital content, including:

  • Video Clips
  • Stock Photos
  • 3D Models
  • Audio Files
  • Graphics and Illustrations

How can I use the content available on

Our content is suitable for both personal and commercial use, including creative projects, marketing materials, presentations, educational content, and more. Be sure to review our licensing terms for specific usage rights.

What are the different product categories available?

Our products are categorized into:

  • Single: Individual clips, photos, 3D models, etc.
  • Packs: Sets of similar products combined by theme and technical specifications.
  • Collections: Sets of different products combined into one collection.
  • Bundles: Sets of Packs or Collections.
  • HDD Kits: Hard drive discs with an extensive library of digital content.

Are the digital content items royalty-free?

Yes, all the digital content available on is royalty-free, which means you can use it without paying additional fees or royalties. Please review our licensing terms for specific usage rights.

Can I preview the content before purchasing?

Yes, we offer previews for most of our digital content so you can evaluate its quality and relevance before making a purchase.

Technical Questions

How can I place an order?

To place an order, simply choose the items you like and add them to your cart. When all products are selected, go to your cart page, enter a discount code if you have one, and proceed to checkout. Fill out the form, choose a payment method, and complete your order.

How long does it take to process my order?

Your order will be automatically processed as soon as payment is confirmed. Depending on the payment method you chose, it may take a few seconds to a few hours for payment to be verified.

How do I check my order status?

To check your order status, log into your personal account at, go to your purchases, and view the status of your orders.

What payment methods do you accept?

We accept Visa, MasterCard, PayPal, and Bank Transfer. Choose your preferred payment method at checkout.

How can I download the files?

You will receive an automated email with download links. Additionally, we can provide access via Google Drive to your registered email if needed.

Do you offer customer support?

Yes, our customer support team is available to assist you with any questions or issues. You can contact us through our support page or email us at

Do you offer refunds or exchanges?

Due to the nature of digital products, we generally do not offer refunds or exchanges. We can provide a refund only in case of double order by mistake. However, if you encounter any issues with your purchase, please contact our customer support team for assistance.